Support

You can raise a support request directly with eCertify support by completing the support page. 

Step 1. Click on Support in the top right hand corner of the screen 

Step 2. Select the System Area from the dropdown list.Note:- The options in this dropdown will vary depending on your submission method. 

Step 3. Select the description choice from the dropdown list. Note:- The options in this dropdown will vary depending on the system area chosen. 

Step 4. If applicable enter the exporter reference if the issue relates to a shipment 

Step 5. Enter a subject for the issue 

Step 6. Enter a detailed description of the issue 

Step 7. Click on Log Support Case